Terms of Service

These Terms and Conditions ("Terms") are entered into between you and SnapGlyph Software ("SnapGlyph," "Company," "we," "us," or "our").

1. Acceptance of Terms

By accessing or using SnapGlyph's services, website, or applications (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

These Terms constitute a legally binding agreement between you and SnapGlyph. Please read them carefully before using our Service.

2. Description of Service

SnapGlyph provides a QR code generation and management platform that allows users to create, customize, track, and manage QR codes. Features may vary based on your subscription plan.

No Service Level Agreement: Unless otherwise agreed in writing, SnapGlyph does not guarantee any specific uptime, availability, or performance level. The Service is provided on an "as available" basis, and we do not commit to any service level agreement (SLA) for standard subscription plans.

3. Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You must be at least 16 years old to create an account. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Free Trial

We may offer a free trial period for new users. The following terms apply to free trials:

• Free trials are limited to one per person or organization
• We reserve the right to determine trial eligibility at our sole discretion
• No payment information is required to start a free trial
• At the end of the trial period, access to trial features will be restricted until you subscribe to a paid plan
• We may modify or discontinue free trials at any time without notice
• Trial accounts are subject to all other terms and conditions in this agreement

5. Subscription Plans and Payment

5.1 Plans

We offer various subscription plans with different features and limitations. Plan details and pricing are available on our website and are subject to change.

5.2 Billing

Paid subscriptions are billed in advance on a monthly or annual basis. By subscribing, you authorize us to charge your payment method for the applicable fees. All fees are non-refundable except as expressly stated in these Terms.

5.3 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us to charge your payment method for each renewal period.

5.4 Upgrades

If you upgrade to a higher-tier plan during your billing period, you will receive a pro-rated credit for the unused portion of your current plan, which will be applied toward the cost of your new plan.

5.5 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. We do not provide refunds or credits for partial billing periods, unused time, or unused features.

5.6 Price Changes

We reserve the right to modify pricing at any time. We will provide notice of price changes at least 30 days before they take effect. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

5.7 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your use of the Service, excluding taxes based on our net income.

5.8 Customer Support

All paid plans include access to self-help support articles and email support at . Response times and support channels vary by plan:

Business days are Monday through Friday, excluding Canadian statutory holidays. Response times are targets, not guarantees, and may vary during periods of high volume. Support covers technical issues with the Service, billing inquiries, and general usage questions. Support does not include custom development, integration consulting, or design services.

6. Acceptable Use

6.1 Prohibited Activities

You agree not to use the Service to:

• Create QR codes for illegal activities or content
• Distribute malware, viruses, or harmful code
• Engage in phishing, fraud, or deceptive practices
• Infringe on intellectual property rights
• Harass, abuse, or harm others
• Distribute spam or unsolicited communications
• Attempt to gain unauthorized access to our systems
• Interfere with the Service's operation or other users' access
• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service for any purpose that violates applicable laws or regulations
• Resell, sublicense, or redistribute the Service without our written consent

We reserve the right to suspend or terminate accounts that violate these terms immediately and without prior notice. No refund will be provided for accounts terminated due to violations of these Terms.

6.2 Automated Monitoring

We may use automated systems to scan and analyze QR codes, linked content, and destinations for potential violations of these Terms, including but not limited to malicious content, phishing attempts, malware distribution, and other harmful or illegal activity. By using the Service, you consent to such automated scanning and analysis.

If our systems detect a potential violation, we may, at our sole discretion and without prior notice:

• Disable or suspend the QR code(s) in question
• Suspend or terminate your account
• Report the activity to relevant authorities

7. Appeals

If you believe your QR code or account has been flagged, suspended, or terminated in error, you may submit an appeal by contacting us at . Please include your account information and a detailed explanation of why you believe the action was taken in error.

We will review your appeal and respond within a reasonable timeframe. However, we reserve the right to uphold or modify our original decision at our sole discretion. Submitting an appeal does not guarantee reinstatement of your account or content.

8. Intellectual Property

8.1 Our Property

The Service, including its design, features, software, and content (excluding user content), is owned by SnapGlyph and protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

8.2 Your Content

You retain ownership of the content you upload or create using the Service. By using the Service, you grant us a non-exclusive, worldwide, royalty-free license to store, display, reproduce, and process your content solely as necessary to provide the Service.

8.3 QR Codes

QR codes generated using the Service are yours to use for lawful purposes. However, we retain ownership of any proprietary technology, designs, or branding elements incorporated into the Service.

8.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without restriction or compensation to you.

8.5 Marketing and Publicity

By using the Service, you grant SnapGlyph permission to use your company or organization name and logo for marketing and promotional purposes, including but not limited to displaying your logo on our website (such as in a "Used by" or "Trusted by" section), in case studies, and in other marketing materials. If you prefer not to be featured, you may opt out by contacting us at .

9. Third-Party Links and Content

QR codes created using our Service may link to third-party websites, applications, or content. We are not responsible for:

• The availability, accuracy, or content of third-party sites or resources
• Any damages or losses caused by third-party content or services
• The privacy practices or terms of service of third-party sites
• Any transactions between you and third parties

You acknowledge that you access third-party content at your own risk and that we have no obligation to monitor or verify third-party content linked through QR codes created using our Service.

10. API Usage

If you use our API, you agree to:

• Comply with our API documentation and rate limits
• Not exceed your plan's API call allocation
• Keep your API keys confidential and secure
• Not use the API to create a competing service
• Not share API access with unauthorized third parties
• Accept that API access may be modified, suspended, or discontinued at any time

We reserve the right to throttle, suspend, or terminate API access for any account that violates these terms or poses a risk to our infrastructure.

11. Data, Backups, and Retention

11.1 Data Loss Disclaimer

While we implement reasonable measures to protect your data, we do not guarantee against data loss. You are solely responsible for maintaining backups of your content and data. We shall not be liable for any loss, corruption, or destruction of your data, regardless of cause.

We recommend that you regularly export and backup any important data stored in your account.

11.2 Data Retention and Deletion

Inactive accounts (accounts with no login activity for 90 consecutive days) may be deleted along with all associated data. We will attempt to notify you via email before deletion. If you wish to have your account and data deleted sooner, you may request immediate deletion by contacting us at .

11.3 International Data Transfers

Your data may be processed and stored in Canada or other countries where our service providers operate. By using the Service, you consent to the transfer of your data to countries outside your country of residence, which may have different data protection laws. We take reasonable steps to ensure your data is treated securely and in accordance with this agreement and our Privacy Policy.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE
• THE RESULTS OBTAINED FROM THE SERVICE WILL BE ACCURATE OR RELIABLE
• THE QUALITY OF THE SERVICE WILL MEET YOUR EXPECTATIONS
• ANY ERRORS IN THE SERVICE WILL BE CORRECTED

We are not responsible for the content of QR codes or the destinations they link to. Users are solely responsible for the content they create and distribute using the Service.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

SNAPGLYPH, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE AMOUNT YOU PAID US IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

THESE LIMITATIONS APPLY TO ALL CLAIMS, WHETHER BASED ON WARRANTY, CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

14. Indemnification

You agree to indemnify, defend, and hold harmless SnapGlyph, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Service
• Your content or QR codes created using the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any applicable laws or regulations
• Any dispute between you and a third party related to your use of the Service

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, at your expense. You agree to cooperate with our defense of such claims.

15. Dispute Resolution and Arbitration

15.1 Informal Resolution

Before filing any formal legal action, you agree to first contact us at and attempt to resolve the dispute informally for at least 30 days.

15.2 Binding Arbitration

If we cannot resolve a dispute informally, you and SnapGlyph agree to resolve any claims relating to these Terms or the Service through final and binding arbitration, except as set forth below. The arbitration will be conducted in Calgary, Alberta, Canada, in accordance with the rules of the ADR Institute of Canada.

15.3 Class Action Waiver

YOU AND SNAPGLYPH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Unless both you and SnapGlyph agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

15.5 International Users

If you reside in a jurisdiction where mandatory consumer protection laws grant you the right to bring disputes in your local courts, the arbitration provisions in this section may not apply to you to the extent prohibited by such laws.

16. Time Limitation on Claims

You agree that any claim or cause of action arising out of or related to your use of the Service or these Terms must be filed within one (1) year after such claim or cause of action arose. Any claim or cause of action not filed within this time period shall be permanently barred. This limitation applies regardless of any statute or law to the contrary.

17. Force Majeure

SnapGlyph shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Acts of God, natural disasters, earthquakes, floods, or severe weather
• War, terrorism, riots, or civil unrest
• Government actions, embargoes, or sanctions
• Pandemic, epidemic, or public health emergency
• Power outages or telecommunications failures
• Cyberattacks, hacking, or distributed denial of service attacks
• Failure of third-party services or infrastructure
• Labor disputes or strikes

In such events, our obligations will be suspended for the duration of the force majeure event.

18. Termination

18.1 Termination by You

You may terminate your account at any time by canceling your subscription and closing your account through your account settings.

18.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, at our sole discretion. Reasons for termination may include, but are not limited to:

• Violation of these Terms
• Conduct that we determine is harmful to other users, third parties, or our business
• Extended periods of inactivity
• Non-payment of fees
• Request by law enforcement or government agencies

18.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We may delete your account and data, and we have no obligation to retain or provide you with copies of your content. Provisions that by their nature should survive termination will survive, including but not limited to: ownership provisions, warranty disclaimers, indemnification, limitation of liability, and dispute resolution.

18.4 No Refund on Termination

If we terminate your account for violation of these Terms, you will not receive any refund for prepaid fees. If you terminate your account, you will not receive a refund for any unused portion of your subscription.

19. Changes to Terms

We may modify these Terms at any time at our sole discretion. For material changes, we will provide at least 14 days' notice before the changes take effect by posting the updated Terms on our website, updating the "Last updated" date, and/or sending you an email notification.

Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and cancel your account before the changes take effect.

20. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Subject to the arbitration provisions above, any legal action or proceeding relating to these Terms shall be brought exclusively in the courts located in Calgary, Alberta, Canada, and you consent to the personal jurisdiction of such courts.

21. General Provisions

21.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and SnapGlyph regarding the Service and supersede all prior agreements and understandings.

21.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

21.3 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver must be in writing and signed by SnapGlyph.

21.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.

21.5 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

22. Contact

For questions about these Terms, please contact us at:

Email:

SnapGlyph
Calgary, Alberta, Canada

23. Third-Party Notices

SnapGlyph uses the following third-party software and assets, which are subject to their respective licenses:

Simple Icons

Brand icons including Google Chrome logo.
Copyright (c) Simple Icons Contributors
Licensed under CC0 1.0 Universal
https://simpleicons.org/

Lucide Icons

User interface icons.
Copyright (c) Lucide Contributors
Licensed under the ISC License
https://lucide.dev/

qr-code-styling

QR code generation library.
Copyright (c) 2021 Denys Kozak
Licensed under the MIT License
https://github.com/kozakdenys/qr-code-styling