Who can manage members: Owners and Admins only
Viewing Team Members
Step 1: Go to Company Settings
- Click Company in the sidebar
- Or navigate to /settings/company
Step 2: View Member List
The Team Members section shows:
- Profile picture (if available)
- Name
- Email address
- Role (Owner, Admin, or Member)
- Join date
Changing a Member’s Role
Owners and Admins can change roles for other members (but not the Owner).
To Change a Role
- Find the member in the team list
- Click the role dropdown or Change Role button
- Select the new role:
- Admin: Full management permissions
- Member: Basic QR code access only
- Confirm the change
Role Change Rules
- Owner can change anyone’s role (except their own Owner status)
- Admin can change Member ↔ Admin (but cannot change Owner)
- Member cannot change any roles
Promoting to Admin
Consider promoting a Member to Admin when they need to:
- Invite or manage other team members
- Access API keys or webhooks
- Configure company settings
Demoting to Member
Consider demoting an Admin to Member when:
- They no longer need management access
- Reducing the number of people with elevated permissions
- They’ve changed roles within your organization
Removing a Team Member
If someone leaves your organization or no longer needs access:
To Remove a Member
- Find the member in the team list
- Click Remove or the trash icon
- Confirm the removal
What Happens When Removed
- They lose access immediately
- They’re signed out of SnapGlyph
- Their account still exists but is no longer in your organization
- QR codes they created remain in the organization
Who Can Be Removed
- Owners cannot be removed (transfer ownership first)
- Admins can be removed by Owner or other Admins
- Members can be removed by Owner or Admins
Transferring Ownership
If you need to make someone else the Owner:
Requirements
- You must be the current Owner
- The new Owner must be an existing Admin
- This action cannot be undone without the new Owner’s cooperation
To Transfer Ownership
- Go to Company Settings
- Find the Admin you want to make Owner
- Click Transfer Ownership or change their role to Owner
- Confirm the transfer
- Enter your password if prompted
After Transfer
- The former Owner becomes an Admin
- The new Owner has full control
- Billing responsibility transfers to the new Owner
Self-Removal
Team members can remove themselves from an organization:
- Go to Company Settings
- Click Leave Organization
- Confirm departure
Note: Owners cannot leave—they must transfer ownership first.
Team Member Limits
Remember your plan’s member limits:
| Plan | Members |
|---|---|
| Starter | 1 |
| Pro | 5 |
| Max | Unlimited |
If you’re at your limit and need to add someone:
- Remove an existing member, or
- Upgrade your plan
Troubleshooting
Can’t remove a member
- Verify you’re an Owner or Admin
- You cannot remove the Owner
- Ensure you’re not trying to remove yourself (use Leave Organization instead)
Can’t change a role
- Members cannot change roles
- Admins cannot change the Owner’s role
- Check that you have the necessary permissions
Member still has access after removal
- They may have a cached session—it will expire
- If urgent, contact support
- They cannot perform new actions even if briefly signed in
Accidentally removed someone
- Send them a new invitation
- They’ll need to re-accept to rejoin
- Their previous role won’t be automatically restored
Best Practices
- Regular audits: Review team members quarterly
- Prompt removal: Remove departed employees immediately
- Role minimization: Use Member role unless Admin is needed
- Document changes: Keep records of role changes for compliance