Available on: Starter (1 user), Pro (5 users), Max (unlimited users)
Who Can Invite Members
Only Owners and Admins can invite new team members. Members cannot send invitations.
Sending an Invitation
Step 1: Go to Company Settings
- Go to Company Settings in the sidebar
- Click the Team tab
Step 2: Open Invite Form
Click Invite Member
Step 3: Enter Details
- Email Address: Enter the email of the person you’re inviting
- Role: Select the role for this member:
- Admin: Can manage QR codes, invite members, and access settings
- Member: Can view and create QR codes
Step 4: Send Invitation
- Click Send Invitation
- An email is sent to the invitee with a link to join
What the Invitee Receives
The invited person receives an email containing:
- Your organization name
- The role they’re being invited as
- A link to accept the invitation
The invitation link expires after 7 days.
Pending Invitations
View and manage outstanding invitations:
- Go to Company Settings
- Find the Pending Invitations section
- See all invitations that haven’t been accepted yet
For each pending invitation, you can see:
- Email address
- Assigned role
- When the invitation was sent
Canceling an Invitation
If you sent an invitation by mistake or it’s no longer needed:
- Find the invitation in the pending list
- Click Cancel next to it
- Confirm cancellation
The invitation link becomes invalid immediately.
Resending an Invitation
If the invitee didn’t receive or lost the email:
- Cancel the existing invitation
- Send a new invitation to the same email
Team Size Limits
Your plan determines how many team members you can have:
| Plan | Team Members |
|---|---|
| Starter | 1 (just you) |
| Pro | 5 |
| Max | Unlimited |
If you’ve reached your limit:
- Upgrade to a higher plan, or
- Remove existing members to make room
Troubleshooting
Invitee didn’t receive email
- Check they looked in spam/junk folders
- Verify the email address is correct
- Cancel and resend the invitation
- Ask them to add noreply@snapglyph.com to contacts
Invitation link expired
- Links expire after 7 days
- Cancel the old invitation
- Send a new one
Can’t send invitation
- Verify you’re an Owner or Admin
- Check you haven’t reached your team member limit
- Ensure the email isn’t already a team member
Invitee already has an account
- They can still accept using their existing account
- They’ll be added to your organization
- If they’re in another organization, they may need to leave it first