Getting Started
What is SnapGlyph?
SnapGlyph is a QR code generation platform that lets you create, customize, and track QR codes for your business or personal use. Create beautiful QR codes, monitor scan analytics, and update destinations without reprinting.
How do I create an account?
- Go to snapglyph.com
- Click Sign Up
- Enter your email and create a password
- Verify your email address
- Start creating QR codes!
Is there a free plan?
We offer a 14-day free trial of the Pro plan so you can test all features. After the trial, you can choose a paid plan (Starter, Pro, or Max) that fits your needs.
What happens after my free trial ends?
When your trial ends:
- You’ll be prompted to select a paid plan
- Your QR codes remain active and functional
- You won’t be charged automatically
- Upgrade anytime to regain full editing access
QR Codes
What types of content can I put in a QR code?
SnapGlyph supports:
- URLs/Websites: Link to any webpage
- Text: Plain text messages
- Email: Pre-filled email with address, subject, and body
- Phone: One-tap phone dialing
- SMS: Pre-filled text messages
- WiFi: Auto-connect to WiFi networks
- vCard: Share contact information
How do I customize my QR code’s appearance?
When creating or editing a QR code:
- Choose foreground and background colors
- Select a pattern style (square, dots, rounded, etc.)
- Customize corner styles
- Add your logo (Pro and Max plans)
- Preview and download
Can I update a QR code after printing it?
With tracking enabled: Yes! The QR code points to a redirect URL that you can update anytime. Change the destination without reprinting.
Without tracking: No. The destination is encoded directly in the QR code, so changes require a new code.
Scan Tracking
How does scan tracking work?
When tracking is enabled:
- Your QR code links to a SnapGlyph redirect URL
- When scanned, we record the scan and redirect to your destination
- You see analytics like scan count, location, device, and time
What data is collected from scans?
We collect:
- Timestamp of scan
- Approximate location (country)
- Device type (mobile, tablet, desktop)
We do NOT collect:
- Personal identity
- Precise GPS location
- Names or email addresses
Can I turn tracking on or off?
You can enable tracking when creating a new QR code. However, once a QR code is created with tracking enabled, it cannot be turned off. Your options are to disable the QR code entirely, or create a new QR code without tracking to replace it.
Why are my scan counts not updating?
Check these common causes:
- Caching: Analytics may take a few minutes to update
- Same device: Multiple scans from the same device may be deduplicated
- Browser scans: Typing the URL directly doesn’t count as a scan
- Ad blockers: Some may block the tracking redirect
Account & Billing
How do I change my password?
See Changing Your Password for detailed instructions.
How do I enable two-factor authentication?
See Setting Up Two-Factor Authentication for detailed instructions.
What payment methods do you accept?
We accept:
- Visa
- Mastercard
- American Express
- Discover
- Most debit cards
Can I get a refund?
- Within 7 days of initial purchase: Full refund available
- After 7 days: No refunds for partial periods
- Annual plans: Prorated refunds may be available
Contact support for refund requests.
How do I cancel my subscription?
- Go to Subscription settings
- Click Cancel Subscription
- Your access continues until the current period ends
- QR codes remain functional (read-only)
Teams & Organizations
How do I invite team members?
See Inviting Team Members for detailed instructions.
What are the different team roles?
| Role | Capabilities |
|---|---|
| Owner | Full access, billing, can delete organization |
| Admin | Manage members, all QR code operations, access settings |
| Member | View and create QR codes |
How many team members can I have?
- Starter: 1 (just you)
- Pro: Up to 5
- Max: Unlimited
Can I transfer ownership?
Yes. Go to Team settings, find the member, and click Transfer Ownership. You must be the current Owner.
API & Integrations
Do you have an API?
Yes! Our REST API lets you programmatically create, manage, and retrieve QR codes. Available on Pro (1,000 calls/month) and Max (10,000 calls/month) plans.
Where do I find my API key?
See Managing API Keys for detailed instructions on creating and managing API keys.
Is there a browser extension?
Yes! The SnapGlyph browser extension lets you create QR codes for any webpage with one click. Available for Chrome, Edge, Brave, and other Chromium-based browsers.
Do you support webhooks?
Yes, on the Max plan. Receive real-time notifications when QR codes are scanned, created, updated, or deleted.
Technical Questions
My QR code won’t scan. What’s wrong?
Common issues:
- Too small: Ensure it’s at least 2cm × 2cm
- Low contrast: Use dark foreground, light background
- Poor print quality: Use PNG/SVG at proper resolution
- Missing quiet zone: Leave white space around edges
See QR Code Won’t Scan for detailed troubleshooting.
What’s the maximum URL length?
QR codes can encode about 2,000 characters, but longer URLs create denser (harder to scan) codes. For best results:
- Keep URLs under 100 characters
- Enable tracking for long URLs (creates short redirect)
- Use a URL shortener if needed
Do QR codes expire?
SnapGlyph QR codes: Never expire. They work as long as:
- Your account is active (for tracked codes)
- The destination URL is valid
If you cancel: Tracked QR codes continue to redirect for 30 days after subscription ends.
Can I use SnapGlyph QR codes commercially?
Yes! All QR codes you create are yours to use for any purpose—personal, commercial, or otherwise.
Privacy & Security
Is my data secure?
Yes. We use:
- HTTPS encryption for all connections
- Secure password hashing
- Two-factor authentication option
Where is my data stored?
Data is stored in secure cloud infrastructure with regular backups. We comply with standard data protection practices.
Do you sell my data?
No. We never sell, share, or rent your personal information or scan data to third parties.
Can I delete my account?
Individual users cannot delete their own accounts directly. To have your user account removed, contact the account owner or an admin and request that they remove you.
If you’re the account owner and want to delete the entire organization, see Deleting Your Account for detailed instructions.
Still Have Questions?
If you didn’t find your answer:
- Search our help articles: Browse the full support documentation
- Contact support: Email support@snapglyph.com
- Check status: Visit our status page for service updates
We typically respond within 24 hours on business days.