Changing Your Password (When Signed In)
If you know your current password and want to change it:
Step 1: Go to Settings
- Click your profile at the bottom of the sidebar
- Select User Settings
Step 2: Open the Password Tab
Click the Password & Login tab to access the password change options.
Step 3: Enter Password Information
- Find the Password section
- Enter your Current Password
- Enter your New Password
- Enter your new password again to Confirm
Step 4: Meet Password Requirements
Your new password must include:
- At least 10 characters
- Uppercase letters (A-Z)
- Lowercase letters (a-z)
- At least one number (0-9)
- At least one special character (!@#$%^&*, etc.)
Step 5: Save
Click Update Password. You’ll see a success message when complete.
Note: You’ll remain signed in after changing your password. Other sessions may be signed out.
Resetting a Forgotten Password
If you can’t remember your password:
Step 1: Go to Forgot Password
- Go to the sign-in page
- Click Forgot password?
- Or go directly to the forgot password page
Step 2: Enter Your Email
- Enter the email address associated with your account
- Click Send Reset Link
Step 3: Check Your Email
- Look for an email from SnapGlyph
- Click the Reset Password link
- The link expires after 1 hour
Step 4: Create New Password
- Enter your new password
- Confirm your new password
- Click Reset Password
Step 5: Sign In
After resetting, you’ll be redirected to sign in with your new password.
Password Security Tips
Do’s
- Use a unique password not used on other sites
- Use a password manager to generate and store strong passwords
- Change your password if you suspect it’s been compromised
- Enable two-factor authentication for additional security
Don’ts
- Don’t reuse passwords across multiple accounts
- Don’t share your password with others
- Don’t use easily guessable information (birthdays, names, etc.)
- Don’t write passwords down where others can find them
What Makes a Strong Password?
Weak passwords (avoid these patterns):
password123qwerty2024MyName1990!
Strong passwords (examples of good patterns):
- Random characters:
K9#mP2$vL5@nQ8 - Passphrase style:
correct-horse-battery-staple-7! - Generated: Use a password manager’s generator
Troubleshooting
”Current password is incorrect”
- Ensure Caps Lock is off
- Check for extra spaces
- If you truly forgot it, use the forgot password flow
Reset email not arriving
- Check spam/junk folders
- Verify you’re using the correct email
- Wait a few minutes and try again
- Contact support if issues persist
Reset link expired
- Links expire after 1 hour
- Request a new reset link
- Complete the reset promptly after receiving the email
Password not meeting requirements
- Check all requirements are met
- Ensure special characters are included
- Try a longer password if border-line length
After Changing Your Password
- Update any password managers with the new password
- Sign in again on other devices if needed
- Consider enabling 2FA if not already active