Managing Your Subscription

Who can manage: Owners only

Accessing Subscription Settings

1. Click Subscription in the sidebar

Viewing Your Current Plan

The Subscription page shows:

• Current Plan: Your active subscription tier
• Status: Active, Trial, or Canceled
• Renewal Date: When your next payment is due
• Price: Monthly or annual amount

Updating Payment Method

Adding a New Card

1. Go to Subscription settings
2. Click Open Billing Centre under the Manage Billing section
3. Enter your new card details
4. Click Save

Your new card will be used for future payments.

Removing a Card

You must have at least one payment method on file while subscribed. To remove a card:

1. Add a new payment method first
2. Then remove the old card

Viewing Billing History

Accessing Invoices

1. Go to Subscription settings
2. Click Open Billing Centre under the Manage Billing section
3. View your billing history
4. Click on any invoice to view or download

Invoice Contents

Each invoice includes:

• Invoice number and date
• Subscription plan and period
• Amount charged
• Payment method used
• Your organization details

Changing Billing Frequency

Monthly to Annual

Save up to 17% by switching to annual billing:

1. Go to Subscription settings
2. Click Switch to Annual
3. Review the prorated amount
4. Confirm the change

You’ll receive credit for any unused monthly time.

Annual to Monthly

1. Go to Subscription settings
2. Click Switch to Monthly
3. Change takes effect at next renewal

Note: No refund is provided for unused annual time when switching to monthly.

Downgrading Your Plan

To move to a lower-tier plan:

Step 1: Review Impact

Before downgrading, understand what you’ll lose:

Downgrading From	You May Lose
Max → Pro	Webhooks, unlimited team members
Pro → Starter	API access, team members, custom domain, tracking

Step 2: Prepare Your Account

• Delete or archive QR codes over the new limit
• Remove team members over the new limit
• Export any data you need to preserve

Step 3: Downgrade

1. Go to Subscription settings
2. Click Change Plan
3. Select the lower plan
4. Confirm the downgrade

Downgrade takes effect at your next billing date. You keep current features until then.

Canceling Your Subscription

Before You Cancel

Consider these alternatives:

• Downgrade to a lower plan instead
• Pause (contact support for temporary suspension)
• Transfer ownership to another team member

How to Cancel

1. Go to Subscription settings
2. Click Cancel Subscription
3. Select a reason (optional but helpful)
4. Confirm cancellation

After Cancellation

• Access continues until your current billing period ends
• QR codes continue to work but can’t be edited
• Tracking data is preserved for 30 days
• You can resubscribe anytime to restore full access

Data Retention

Data Type	Retention Period
QR codes	Indefinitely (read-only)
Scan analytics	30 days after expiration
Team data	30 days after expiration
Account settings	Indefinitely

Reactivating a Canceled Subscription

If you canceled but want to come back:

1. Log in to your account
2. Go to Subscription settings
3. Choose a plan and click Subscribe
4. Complete payment

Your QR codes and settings are restored immediately.

Billing FAQs

When am I charged?

• Monthly: Same date each month (e.g., subscribed on 15th = charged on 15th)
• Annual: Same date each year

What if my payment fails?

1. We retry the charge after 3 days
2. You receive an email notification
3. If still failing, retry after 5 more days
4. After 3 failed attempts, subscription is suspended
5. Update your payment method to restore access

Can I get a refund?

• Within 7 days of initial purchase: Full refund available
• After 7 days: No refunds for partial months
• Annual plans: Prorated refund may be available (contact support)

How do I update my billing email?

Invoices are sent to the account owner’s email. To change:

1. Go to User Settings
2. Update your email address
3. Verify the new email

Can I pause my subscription?

We don’t offer automatic pausing, but contact support for temporary suspension options in special circumstances.

Troubleshooting

Payment keeps failing

• Verify card hasn’t expired
• Check with your bank for blocks
• Try a different payment method
• Ensure billing address matches card

Can’t access billing portal

• Only account Owners can access billing
• Clear browser cache and try again
• Contact support if issues persist

Charged incorrectly

• Review your invoices for accuracy
• Contact support with invoice number
• We’ll investigate and correct any errors

Next Steps

• Upgrade your plan
• Manage team members
• Contact support