SnapGlyph keeps you posted about activity on your account in two places: the notification bell in the app, and email. You decide, alert by alert, which channels each one uses. We only email you when something needs you, so most updates just wait in the bell.
The Notification Bell
The bell sits in the top corner of the app. A dot appears on it when you have unread notifications.
- Click the bell to open your list. Each entry has a short title, a bit of detail, and how long ago it happened.
- Click a notification to open the thing it’s about (for example, a paused QR code). That also marks it as read.
- Use the check icon on a single item to mark just that one read, or Mark all as read to clear the dot.
- If you have a lot of history, Load more pulls in older notifications.
- Notification settings at the bottom jumps straight to the settings described below.
Setting Your Preferences
- Open your account menu and go to Settings, or click the bell and choose Notification settings.
- Select the Notifications section under your personal settings.
- Each alert is listed as its own card with a short description. For each one, use the two switches:
- In-app: the alert shows up in your notification bell.
- Email: SnapGlyph also emails you when it happens.
- Some alerts have an extra setting that appears once a channel is on:
- Approaching plan limits and Location activity drop let you set an Alert threshold percentage.
- Quiet QR codes lets you set a Quiet period in days.
- Changes save automatically as you make them.
Which alerts you see depends on your role and plan. If a card doesn’t appear for you, that alert either isn’t part of your plan or isn’t relevant to your role. Team members with no applicable alerts see an empty list.
Some safety alerts are marked Always on with a lock icon. These can’t be switched off, because they protect you and the people who scan your codes.
Alert Routing (Owners)
If you’re the Organization Owner, an Alert routing block appears at the bottom of the Notifications section. It lets you pick which owner or admin gets the email for each category of alert (billing and limits, safety, operations, and locations). Everyone with access still sees these in their bell; routing only changes who receives the email. By default, the owner is emailed.
What Each Alert Means
Not every alert below applies to every account, but here’s what SnapGlyph can notify you about:
Safety
- Unsafe link alerts: if one of your QR codes or shortlinks is flagged as unsafe, we tell you right away and take it offline so it stops sending people there. Always on.
Billing and limits
- Payment problems: a subscription payment failed, so you can update your card before anything is interrupted.
- Trial ending: a reminder as your free trial nears its end, so you can subscribe before you lose access.
- Codes paused after a plan change: a plan change paused some of your tracked QR codes, so you can reactivate or manage them.
- Approaching plan limits: a heads-up when you’re getting close to a plan limit for QR codes, storage, short links, or team seats.
Operations
- Quiet QR codes: a code that was being scanned has gone quiet, in case a sign came down or moved.
- Custom domain problems: one of your custom web addresses can’t be connected, so you can fix the DNS records.
Locations
- Location activity drop: a location’s scans and clicks fell sharply compared with its usual level and your other locations.
- Location gone quiet: a location recorded no scans or clicks for a week while your others stayed active.
- Weekly location digest: a weekly roll-up ranking your locations by activity, with the biggest change highlighted.
Team
- Role changes: your role in a team changed.
- Member removed: someone was removed from your team.
- New team members: someone accepted an invitation and joined your team.
Critical Emails Always Send
Turning off email for these alerts never affects essential account emails. Sign-in verifications, password resets, and billing receipts always go through, no matter your preferences.