Email Verification Issues

Common Issues

Verification Email Not Received

If you didn’t receive the verification email:

Check Your Spam/Junk Folder

1. Open your spam or junk folder
2. Search for emails from “SnapGlyph” or “noreply@snapglyph.com”
3. If found, mark as “Not Spam” to ensure future emails arrive

Check the Correct Email Address

Verify you’re checking the right inbox:

1. Log in to SnapGlyph
2. Go to User Settings
3. Confirm the email address shown is correct
4. If wrong, update it and request a new verification email

Request a New Verification Email

1. Log in to your account
2. Look for the verification banner or notification
3. Click Resend Verification Email
4. Check your inbox (and spam folder) again

Email Filters or Rules

Your email provider may be filtering messages:

• Check any custom rules you’ve set up
• Look in “Promotions” or “Updates” tabs (Gmail)
• Check “Focused” vs “Other” inbox (Outlook)
• Review any email forwarding rules

Verification Link Expired

Verification links expire after 24 hours for security.

Solution:

1. Log in to SnapGlyph
2. Click Resend Verification Email
3. Use the new link within 24 hours

Verification Link Not Working

If clicking the link shows an error:

Link Was Already Used

Each verification link can only be used once. If you’ve already verified, you’re all set! Try logging in normally.

Link Is Broken

Sometimes email clients break long links:

1. Try copying the entire link manually
2. Paste it directly into your browser’s address bar
3. Ensure no characters are missing from the end

Browser Issues

Try these steps:

1. Open the link in a different browser
2. Clear your browser cache and cookies
3. Disable browser extensions temporarily
4. Try an incognito/private window

Wrong Email Address Registered

If you registered with the wrong email:

Before Verification

1. Log in to SnapGlyph
2. Go to User Settings
3. Update your email address
4. A new verification email will be sent

After Verification

If you already verified the wrong email:

1. Go to User Settings
2. Update your email to the correct one
3. Verify the new email address
4. Your account transfers to the new email

Email Provider-Specific Issues

Gmail

• Check the Promotions and Updates tabs
• Search all mail for “snapglyph”
• Check if the email is in the “All Mail” folder

Outlook/Hotmail

• Check the Focused and Other tabs
• Look in the Junk Email folder
• Check Clutter folder if enabled

Yahoo

• Check the Spam folder
• Look in Bulk Mail
• Verify you’re signed into the correct Yahoo account

Corporate/Work Email

If using a work email:

• Your IT department may block external emails
• The email might be quarantined by security filters
• Contact your IT team to whitelist “snapglyph.com”
• Consider using a personal email instead

Apple iCloud

• Check the Junk folder in iCloud Mail
• Verify your iCloud email is active
• Check spam settings at icloud.com

Whitelist SnapGlyph Emails

To ensure you receive all SnapGlyph emails:

Gmail

1. Click the gear icon → See all settings
2. Go to Filters and Blocked Addresses
3. Click Create a new filter
4. In “From” enter: snapglyph.com
5. Click Create filter
6. Check Never send it to Spam
7. Click Create filter

Outlook

1. Go to Settings → View all Outlook settings
2. Select Mail → Junk email
3. Under “Safe senders,” add: snapglyph.com
4. Click Save

Yahoo

1. Click the gear icon → More Settings
2. Select Filters
3. Add a filter for “From contains snapglyph.com”
4. Set action to “Move to Inbox”

Verification Still Not Working?

If you’ve tried everything:

Gather Information

Before contacting support, note:

1. The email address you’re trying to verify
2. When you requested the verification email
3. Any error messages you’re seeing
4. Your email provider (Gmail, Outlook, etc.)
5. Screenshots of any errors

Contact Support

1. Go to /support
2. Select “Email Verification Issue”
3. Include the information above
4. We can manually verify your account if needed

Why Email Verification Matters

Email verification:

• Confirms ownership: Proves you own the email address
• Enables recovery: Allows password reset if needed
• Receives notifications: Get scan alerts and updates
• Team invitations: Accept invites to organizations
• Security alerts: Receive important account notifications

Account Access Without Verification

While awaiting verification, you can still:

• Log in to your account
• Create and manage QR codes
• View analytics
• Access most features

However, you may be limited from:

• Receiving certain notifications
• Some team-related features
• Password recovery (if you forget your password)

Next Steps

• Set up two-factor authentication
• Manage your profile
• Contact support